The ten form types and when to use each
Last updated: September 11, 2026
Bana supports 10 form types, each with dedicated settings and analytics:
1. Form — applications, registration, data collection.
2. Survey — multi-question, multi-section opinion measurement.
3. Quiz — scored questions with correct answers; ideal for training and assessment.
4. Poll — a quick question with instant results.
5. NPS — Net Promoter Score: loyalty via "How likely are you to recommend us?" from 0 to 10.
6. CSAT — customer satisfaction with a specific service or interaction.
7. CES — Customer Effort Score: how easy was it to get the job done?
8. Research — academic and field studies.
9. KPI — periodic measurement collection for your indicators.
10. Feedback — open comments and suggestions.
Choosing the right type automatically gives you the best-fit templates, fields, and analytics — an NPS survey, for instance, ships with the ready 0-10 scale and promoter/passive/detractor segmentation in analytics.
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