Assignment & claim
Route conversations to the right agent, or let agents claim them from a shared queue, with clear ownership at all times.
Departments
Organize your team into departments and direct each conversation to the group best suited to help.
Private notes
Leave internal notes on any conversation that customers never see — perfect for context and clean handoffs.
Saved replies
Answer common questions instantly with a library of bilingual, ready-made replies.
CSAT ratings
Collect customer satisfaction ratings automatically at the close of every conversation.
Supervisor view
Give team leads a live overview of every open conversation and each agent's workload.
