Every conversation, handled with care.
AwnCare brings your chat widget, WhatsApp, email, AI chatbot, knowledge center and support tickets into one calm, bilingual workspace — so your team replies faster and your customers feel genuinely looked after.
- Arabic-first, full RTL
- Set up in minutes
- No credit card needed
Everything your support team needs
One platform, thoughtfully built for Arabic-first teams.
Build a helpful bot in minutes — no code
Design conversation flows visually, or simply describe what you want and let the AI Builder assemble it. Every answer is grounded in your knowledge base, and it hands off to a live agent the moment a human touch is needed.
A help center that feels like yours
Give customers a beautiful, bilingual self-service portal — organized into categories, articles and FAQs, and searchable in both Arabic and English.
Every workspace gets its own address: acme.awn.care
Support tickets, run with real discipline
A six-stage lifecycle, live SLA countdowns that pause fairly while you wait on the customer, automatic escalation — and an AI that triages every new ticket and drafts a knowledge-grounded reply. Customers follow up from a magic-link portal, or simply answer the email.
Know exactly how support is going
Track response times, resolution, CSAT and volume across every channel. Schedule reports straight to your inbox and export to CSV whenever you need the detail.
Fully responsive, right down to the phone
Agents, customers and the help center all adapt beautifully to any screen — so support never stops when you step away from your desk.
